Have a Question?
We are here to answer your questions, but for added convenience, browse some of the more commonly asked questions and our answers.
For warranty questions, please refer to our warranty page.
For product maintenance or cleaning, please refer to our product maintenance page.
ADA Compliancy Questions
Americans with Disabilities Act (ADA) prohibits discrimination against disabled persons covering employment, transportation, public accommodations, activities of state and local government and telecommunications, including hotels and motels. Commercial and public buildings in the USA are required to meet ADA standards and guidelines for accessibility. ADA compliant showers are handicapped accessible for wheelchairs and people of all abilities.
Shower compartments must meet specific interior dimensions to be ADA compliant. The two specific styles are transfer and roll-in. ADA Transfer showers must have an inside dimension of 36" x 36" to allow a user to transfer from wheelchair to a wall mounted seat. ADA Roll-in showers must be a minimum of 60" x 30", allowing the user to enter the shower in their wheelchair. Thresholds on both types shall be a maximum of 1/2" above the finished bathroom floor.
For ADA compliance, the unit must have a slip-resistant, textured bottom per ASTM F-462 and be fully equipped with grab bars, a seat, a pressure-balancing mixing valve, and a hand-held shower. 36" transfer showers require an L-shaped grab bar (1 1⁄2" wall clearance) with a wall-mounted folding L-shaped or rectangular seat (17"– 19" in height) and up to a 1⁄2" allowable curb. 60" roll-in showers require either an L-configured grab bar (1 1⁄2" wall clearance) with a wall-mounted folding L-shaped or rectangular seat (17"– 19" in height) or a U-configured grab bar (1 1⁄2" wall clearance) with no seat and up to a 1⁄2" allowable curb.
For specific design requirements please reference the 2010 ADA Standards for Accessible Design.
Yes. We have several Legacy models that will meet ADA requirements when properly equipped and installed according to ADA guidelines. Specific models are denoted as ADA compliant in their product name.
No. However, Vida Collection showers are built to ADA construction performance standards to support weight baring accessories sized for friendly economical replacement of a standard 60" bathtub. ADA is a civil rights legislation requiring design standards in public spaces and not in residential homes. ADA showers are larger and would require additional space and expense to move walls to achieve the 60 inch inside dimension required.
Installation Questions
No. All barrier free showers and shower bases are designed to rest directly on the subfloor. Non-Recessing beveled thresholds are designed for fast & efficient installations eliminating the need for recess or ramps that protrude into floor space. See individual model product sheets for threshold and installation requirements.
Yes. Models with beveled thresholds may require you to elevate the base using ¼” Durock to transition your bathroom floor to the beveled entry level of the shower.
No, purchasing a pan-only model for the expressed purpose of using the pan in a tile or other wall materials application. Pins would interfere with this application.
Yes. Heavy duty wood reinforced flat walls allow for unlimited accessory placement now or in the future.
No. Proper shimming is all that is required in accordance to installation instructions. Up to a 1/8” maximum for barrierfree bases. See installation instructions when installing on unlevel subfloors.
Water Containment Questions
Yes. A heavy tape weighted shower curtain designed for barrier free showers installed to contact the floor is an absolute necessity. Fabric curtains with tape weights sewn in the bottom seam every 3” or less work best. Our Collapsible dams provide roll-in capability provide robust protection when paired with weighted curtains. Choice of square finished end caps for the corners, or allow the dam to travel vertically up the walls finished with round end caps for additional protection in the corners where water wants to escape in all bath fixtures. Semi-permanent step-over dams (3”) are available for future conversion to conventional low step-over threshold and shower doors.
Yes. For best results, a heavy tape-weighted shower curtain is highly recommended.
Yes. Wall reinforcement allows installation of wall-hinged doors on all models. Vida model thresholds are ready to accommodate doors less modifications. Legacy models will require semi-permanent thresholds to accommodate future door additions.
Bathtub Questions
Yes, the ledge is designed for this purpose for up to 350 pounds.
No. This unit is designed to be used with tile/marble/granite etc. surrounds. We do have a 1 piece wall surround, however, for new construction.
Order Lead Time
Lead times for small orders (1-2 units) can ship in 4 business days with our Rapid Ship regional stocking warehouses. Built-to-order factory direct shipping, including all colors and CenturyStone™ is subject to volume and cycling plant lead times.